Get in Touch With Us
Got a question about one of our reviews, a no deposit bonus that no longer works as described, or an idea for something we should be covering? This page tells you how to reach the Online Casino team and what happens once your message lands in our inbox.
How to Reach the Online Casino Team
Email is the best way to contact us. We read every message that comes in and aim to reply within two working days. Send your note to [email protected].
A quick summary of what your message is about helps us route it to the right person faster — whether that's a factual query, a bonus that seems out of date, or a general comment on the site.
What Readers Usually Contact Us About
- Bonus and offer queries — Questions about how a welcome bonus, free spins package or no deposit bonus from a listed casino actually works, including wagering requirements or withdrawal caps.
- Corrections — If an editorial rating, a bonus figure, or a piece of information about a Canadian online casino brand looks out of date, tell us. We check our listings regularly and take accuracy seriously.
- Content suggestions — If there's a topic around Canadian online casinos, payment methods, or game providers you'd like us to cover in more depth, we're happy to hear it.
- Partnership enquiries — If you represent an operator or affiliate program and want to discuss a listing, please introduce yourself and outline your proposal clearly.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we'll point you towards relevant support resources rather than casino recommendations.
What to Include for a Faster Response
The more specific your message, the quicker we can help. If your query relates to a particular casino from our rankings — say, a question about how a no deposit bonus at one of the brands we cover is structured, or a discrepancy you've spotted in a comparison table — let us know which brand and offer you mean. This saves back-and-forth and gets you a useful answer sooner.
If your question is about a broader category, such as licensing for Canadian players who fall outside standard provincial coverage, our page on Best Non GamStop Casinos 2026 may already have what you need before you reach out.
What Happens After You Send a Message
Every enquiry is reviewed by a person on our team — we don't rely on automated replies to stand in for a real answer. Most messages get a response within two working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person on the team, we'll let you know that a proper answer will take a little longer rather than leaving you waiting without word.
Why Your Feedback Matters to This Site
Our rankings and reviews of Canadian online casinos are built to help readers compare bonuses, payment options and game libraries honestly. Reader feedback is part of how we keep that accurate — if an offer has changed, a payment method no longer applies, or a rating needs revisiting, we want to hear it directly from the people using the site. Commercial relationships with any operator we list never decide how we respond to a correction or a complaint.
Thanks for taking the time to read this far. Whether it's a quick question or something more detailed, we're glad to hear from you.